Rules and Conditions
As a member, participant or parent of Action Tae Kwon Do (The School) – you agree to the rules associated with your conduct and the conduct of those who train with the school. As a result of paying your membership, you have agreed to follow the rules and code of conduct of the school. You have also agreed to certain other conditions, these are listed below.
Table of Contents
- Code of Conduct
- Conditions (other conditions)
- Class Lengths
- Gift Cards
- Online Shop Terms & Conditions
- Covid 19 Rules
- Policy and Procedure: Managing Behaviour
Code of Conduct (the rules):
- To always be polite to other parents, members and Instructors
- To always follow the instructions of the Instructors
- Sign our Physical Intervention Process consent form
- Not to smoke anywhere near or around the centre you are attending
- Not to bring food into the centre
- Not to use your phone in any centre other than when agreed to with the Instructor
- To always drop participants off within the centre, not having them travel from the parked car to the desk without an adult
- To always collect participants from within the centre, having them return to any vehicle with an adult
- Only use uniforms approved by the school
- All uniforms must be cleaned and wrinkle free prior to attending the centre
- All uniforms must fit the participants so as not to increase any risk of injury to them or others
- Students must wear appropriate clothing under their uniform which they would be comfortable being seen in if they were in public or their jacket opened during class (preferably a white Action Tae Kwon-Do t-shirt)
- To pay your fees on time
- Arrive before the advertised start time when participating or bringing participants
- Arrive prior to the advertised finish time when collecting participants
- To be well behaved in the centre/gym
- Never threaten to harm another participant or their family for any reason
- Not be a person whose behaviour away from the centre/gym could be perceived as bulling or aggressive
- Never perform any action, technique or manoeuvre that may cause injury to another participant
- To bring your training card to every class
- To be well groomed. Tae Kwon-Do is a close contact activity. We ask that members maintain high standards of personal hygiene and keep their fingernails and toenails clean and trimmed.
- Address each other formally. Each student has earnt their belt, rank and/or title and as a sign of respect we call each other by this. E.g., 1st Kup, 2nd Dan black belt, Senior, Head or Chief Instructor. When you earn your position, you will be called by this too.
Conditions (other conditions):
Photos and Videos
You understand and agree that photos or videos may be taken of you, your child or participant and used for advertising or marketing, both in print format and online.
Health Conditions and Injuries
To notify your instructor or Chief Instructor Alex or if you have any health condition/s that may cause injury or risk to yourself or other participants. Including but not limited to Asthma, heart conditions, allergies, mental state or physical injuries. If it is deemed appropriate by a medical professional that you can train with a health condition, to manage this yourself and notify any members, training partners, instructors or helpers.
You also agree to and understand that in the case of an injury or emergency an instructor or helper will seek medical assistance (an ambulance). Please read more below in the ‘waiver’ section.
All participants are strongly encouraged to have and maintain private health cover.
Change of Address
We ask that members notify us of a change of mailing address, email address or telephone numbers as soon as possible. It is essential that you keep this information up-to-date so that we can contact you if necessary or in an emergency. You understand that your email address and phone number is also used to tell you about news and events.
Each member receives a plastic membership card on their first lesson. Please look after your card, do not lose it and present it every time you attend class to sign in.
If your membership card is damaged, lost or stolen, a $20 replacement fee applies.
Children’s classes run for 45 minutes in total. We do however encourage you to arrive ten minutes early so we can start on time and therefore allow the children an hour (or very close to it) of martial arts training. This allows us to speak with parents and students after class and still start an Adult program on time so they too get an hour (or very close to it) of martial arts instruction.
Please note we do not accept cash. We do accept MasterCard, Visa and Amex.
Physical card inserted or tapped payments: There is a small charge of 1.9% passed onto you from our payment service provider, who charge us 1.9%.
No physical card inserted or tapped/manual payments e.g. over the phone, card number inputted manually or online payments: There is a small charge of 2.2% passed onto you from our payment service provider, who charge us 2.2%.
Action Tae Kwon-Do Gift cards are available via our website here or can be purchased in class from your instructor. Gift cards can be redeemed on our online shop or made towards payments in class for programs*, uniforms and merchandise.
*Please note, gift cards cannot be used towards payments for gradings, belts, black belt/instructor fees or training fees for classes held at the Kingston Gym (1 Currie Crescent) during the week Monday to Friday. Gift cards cannot be swapped for cash or credit.
Members, their parents or legal guardians realise that sometimes injuries may occur while doing martial arts and sports due to accidents. They will not hold Action Tae Kwon Do, its instructors or event organisers and helpers responsible for any injuries that may occur at Action Tae Kwon Do’s centres (gyms), gradings and events away from or in the presence of an instructor and agree to Action Tae Kwon Do’s instructors or helpers seeking medical assistance in the case of injury (an ambulance). Costs associated with the injury will be the responsibility of the member, parent or legal guardian.
Terms & Conditions Changes
Action Tae Kwon Do’s rules, terms and conditions are subject to change without notice and posted on actiontaekwondo.com.au/rules-and/conditions/
New conditions are effective immediately from the date of change.
Please check our website regularly to stay up to date.
If a participant, member, parent or student fails to adhere to the rules of the school they will be instructed not to return and their membership will be cancelled. No fees or monies will be returned to them.
At Action Tae Kwon Do our focus is on developing skill and physical fitness. Our children’s classes are non-contact. While our teenager and adult students learn the application of hand and foot techniques for self-defence, including through sparring, we do not promote or engage in fighting. We choose to concentrate on the mastery of this ancient martial art discipline instead of competing in tournaments or contests. We do not participate in ‘controlled sports events’ within the meaning of the Controlled Sports Act 2019 (ACT).
If you would like clarification about these rules, terms and conditions, please feel free to call me on 0498 006 006, Chief Instructor Alex.
Online Shop Terms & Conditions
Action Tae Kwon-Do reserves the right to make any changes to its online shop and these terms and conditions at any time. We encourage you to visit this page periodically to make sure you’re up-to-date with our current terms and conditions.
Action Tae Kwon-Do reserves the right at any time after the receipt of your order to accept or decline your order for any reason. All orders placed obtain pre-approval with an acceptable method of payment. We may require additional verification or information before dispatching the goods.
Reasonable attempts will be made to contact you using the details provided. If we can’t contact you, your order will be cancelled. Any money received for a cancelled order will be refunded using the method received.
For online purchasing via the Internet, we accept Visa, MasterCard and Amex. Please note, there is a small charge of 2.2% passed onto you from our payment service provider, who charge us 2.2%.
When will I get my order?
For our ‘made to order’ items, usually it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
For our ‘made to order’ items, we work with an on-demand order fulfilment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
For our ‘made to order’ products we work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Australian Domestic Orders
Australian domestic orders are generally shipped via Australia Post but other postal services may be used.
For our made to order products these items are drop-shipped directly to the customer. As such printing and shipping demand may make delivery time of these orders longer. Please be patient and check above for estimates on delivery time.
Action Tae Kwon Do does ship internationally on some items. Generally, our ‘made to order’ items. Please check each item before ordering. You can view rough delivery times depending on location above or when inputting your address in the cart or checkout.
Postage and Handling
When applicable, postage and handling is charged by item. Complete the postage option during the purchasing process if it comes up.
What’s your return policy?
We don’t offer returns and exchanges for our ‘made to order’ items because we do not hold stock. Made to order items are printed on demand directly to the customer so there is no stock on hand. However, if there’s something wrong with your order, please let us know by contacting us at email@example.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
For our ‘made to order’ products at this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts on the individual product pages. There is one for every ‘made to order’ item listed on our store, in the product description section.
If you’re still unsure, order a size up.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Please contact us to arrange returns.
Goods in Your Possession
Customers are solely responsible for the theft, loss or damage of goods in their possession.
COVID 19 Rules
The most important condition that all members, visitors, carers and parents MUST follow are those COVID19 restrictions that are in place by the Federal Government, Local Governments (ACT, NSW) and those additional restrictions put in place by our Schools. If any student, visitor, carer or parent does not wish to abide by this restrictions your attendance is not welcome and we kindly ask you not attend.
These restrictions include but are not limited to:
Remain 1.5 meters away from anyone/everyone not part of your family, regardless of their age.
If you have visited a known “hotspot” in the last 14 days, seek advice and stay away.
If you have come in contact with a person positive for COVID19, please seek advice and stay away from our classes until it is safe.
If you have flu like symptoms, stay at home and seek advice.
Sanitise on arrival and departure.
Minimal contact with others.
If we have reached our prescribed limit of participants within a venue and you have been asked to depart, please do so, and please remain calm and accepting of the difficult times we are experiencing.
Action TKD takes seriously and is committed to the physical and mental health, safety and wellbeing of all of its participants as we move towards an environment where sport and recreation returns to our daily lives.
We continue to stay updated with all the latest advice and all participants and instructors have been made aware of information disseminated by the Federal Health Department, found at: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert.
If you would like a copy of our COVID19 Return to play/business plan please contact Chief Instructor Alex on 0498 006 006 or email firstname.lastname@example.org and ask for a copy.
Policy and Procedure: Managing Behaviour - Discipline
Policy and Procedure: Managing Behaviour – Discipline
Below is our Behavioural Policy, which all members or their parents must understand.
By joining the school (paying the membership fee) you are agreeing to the way in which we respond to the behaviour of our students, your children and yourself.
Action Tae Kwon Do must provide a safe environment for students and staff attending training. In order to ensure a safe environment all instructors and students must behave in a manner that is respectful and adheres to health and safety requirements.
This policy and procedure applies to all instructors and students of Action Tae Kwon Do. Instructors, parents and caregivers must agree to this behaviour management framework prior to attending Action Tae Kwon Do.
Discipline concerns the development of appropriate and responsible attitudes and behaviour in students. It implies the development of self-discipline and the ability to distinguish right from wrong.
When students and parents take part in Action Tae Kwon-Do it is a partnership between instructors and students and instructors and parents. This partnership is aimed at achieving effective learning and good discipline so that classes are productive, fun and harmonious.
Instructors will ensure that they communicate the student’s progress and behaviour with both students and parents.
Classes should be a fun and exciting learning environment for all. In the context of the rules and regulations of Action Tae Kwon-Do (https://actiontaekwondo.com.au/rules-and-conditions/), if a participant is acting out in a class, correction of this behaviour will be undertaken by the instructor.
There should be no contact between children, they should be quiet, attentive and enjoy their time training. Rudeness, acting out, bullying, intentionally trying to harm someone, threatening and aggressive behaviour is not tolerated.
When communicating, we’ll use clear, firm, succinct vocal instructions. We do not shout and yell. The following are different non-verbal and verbal communication strategies:
Mild non-verbal communication, we;
- Ignore the behaviour. Sometimes intentionally ignoring minor misbehaviours such as body movement, whispering and so on, is the best approach as it weakens the behaviour.
- Use nonverbal signals. These can be used to communicate that a behaviour is not appropriate. Non-verbal signals include making eye contact, shaking a hand or finger, holding a hand up, or giving the ‘teacher look’.
- Stand near the student/s. A physical presence near or walking towards the student/s can help get them back on task.
Verbal communication and methods, we;
- Give I-messages. These messages prompt appropriate behaviour without giving a verbal command. For example, “When you talk it makes a lot of noise and I am concerned that it distracts others”.
- Use positive phrasing. “When you do X (appropriate behaviour), then you can Y (a positive outcome). For example, “When you sit down, then you will be able to join back in”.
- Redirect Behaviour. The instructor describes the action to the student and suggests an acceptable alternative action. The student usually only has to be reminded of what he is supposed to be doing. For example, ‘Instead of talking, I would like you to do your pattern for the next five minutes. You can talk to your friends after class.’
- Ask ‘What should you be doing?’ Asking this can have a positive effect as it helps redirect the student back to positive behaviour.
- Give verbal reprimands. Directly asking or telling the student to cease a certain behaviour and get back on task.
- Look, pause. Stopping mid-way in a sentence, pausing or looking in the direction of the student is often enough to resolve the difficulty without interrupting the lesson.
- Be firm and succinct with your verbal commands never shout or yell. Make sure your voice is pleasant, calm and controlled.
Non-Physical Intervention Process
Using the above communication strategies, the following non-physical process is for managing and correcting dangerous or inappropriate behaviour: We;
- If a student is acting out, we encourage them to listen and pay attention. We are firm but not be aggressive. We give them an opportunity to correct their own behaviour.
- Inform them on why their behaviour is unacceptable. We educate them on what is acceptable and what is expected of them.
- Use forms of exercise as a tool to manage behaviour, e.g. “Student, because you continue to talk and not listen you must do 10 push-ups”.
- Make sure to reward students for their good behaviour.
- If after several requests, a student does not cease their acting out, we tell them to sit down (a time out). Play a fun game in front of them. Explain the reasons their behaviour is unacceptable, and the consequence is that they miss out.
- If a student continues to misbehave, they remain in time out until such a time that they have calmed and are able to re-join.
- Allow them to join in once they have demonstrated they have ceased their unacceptable behaviour and are compliant. Praise them once they re-join and behave appropriately.
- Our goal as an instructor is to correct their behaviour and educate them on why it was unacceptable. We want them to learn from this, take responsibility for their actions and in future avoid such behaviour.
Physical Intervention Process
We have a duty of care to all your students. We must be aware of their safety. We may engage in reasonable physical contact if all non-physical interventions have been exhausted or are impractical in the circumstances and a student is:
- Attacking a student, parent, adult or instructor;
- Posing an immediate danger to themselves or others;
- Damaging property;
- Not adhering to or about to break any rules, restrictions or guidelines imposed by any Government;
- Not adhering to any reasonable direction of an Instructor or assistant.
Physical intervention is a last resort and must be done in a gentle manner with the least amount of physical intervention required. We must be reasonable in our response in proportion to the situation; their age and size, their height, their ability to reason and the circumstances of their dangerous behaviour. Any such action must be reported to the Chief Instructor immediately, reported to the parent or carer at the end of class and a journal entry made of the event.
- The journal entry should include:
- The name of the instructor.
- The name of the student.
- The date of training.
- The time of the incident and remediation.
- The nature of this incident e.g.
- The context of the situation
- A description of the behaviour
- The actions taken by the instructor
- The discussion with the parent or caregiver
- We never touch a student in the ‘swimsuit area’, we’ll gently move them using the corner of their uniform at their shoulder. Move them to the side and sit them down. Like above, explain their behaviour and allow them to re-join once they have calmed and demonstrated compliance.
Action Tae Kwon-Do does not accept dangerous or inappropriate behaviour. Dangerous or inappropriate behaviour can cause serious injury, ruin a class and the experience of other students. Parents bring their children to learn and have fun but as well to reinforce listening, following instructions and being respectful. Good discipline in turn improves their behaviour which will be reflected in class, at school and at home.
All instructors, parents and caregivers will be made aware of this policy and procedure.
For instructors: Through the instructor’s manual.
For students, parents and caregivers: Through the website.
- This policy will be reviewed on a yearly basis.
- All cases requiring physical intervention, will be reported to the Chief Instructor.
- Journal entries will be reviewed to ensure adherence to this policy and procedure.